One of the most common questions we get when booking a move: “Do I actually have to be there?” The short answer is usually no — but a little planning makes it smooth. Here’s how collection and delivery work.
At collection
Someone needs to hand over the keys and give access to the vehicle — but it doesn’t have to be you. It can be the seller, a friend, or a colleague. Buying from an auction? The site releases the car against your paperwork, so no one needs to be there on your side at all.
At delivery
Ideally someone’s there to receive the car, check it over and confirm it’s arrived as expected. Again, it can be a nominated person rather than you personally. If the car’s a non-runner, we’ll place it where you need it.
If nobody can be present
It’s usually still workable — a nominated contact, a pre-arranged key handover, or auction release paperwork all cover it. The key is telling us up front so we can plan it properly.
What to have ready
- Keys and any access codes or gate passes.
- A contact number for both ends.
- Any known issues with the vehicle (won’t start, won’t roll, etc.).
Planning a move? Our collection and delivery service keeps it simple. Call 07301 118118, 24/7.