Customer Reviews

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Rated 4.9 out of 5 from 219 Google reviews — every one written by a real customer

Every review below is copied word for word from our Google Business Profile, where anyone can check it: K9 Recovery and Transport Specialist on Google Maps. We ask every customer for a review after the job, and we reply to every one. No filtering, no cherry-picking — the four one-star reviews are on Google too, with our replies.

📞 Broken down now? Call 07301 118118

⭐ 4.9/5 on Google💬 223 reviews and counting🕐 24/7, 365 days🚫 No membership

How to read these

We are a 24/7 recovery and transport company: one number, 3,000 vetted drivers across the UK, the nearest available one sent to you, price agreed before the truck rolls. The reviews are grouped by the kind of job so you can find the situation closest to yours — a motorway rescue, a car moved from an auction, a flat battery at 6am. Names and dates are as shown on Google.

Motorway and roadside rescues

★★★★★

“I used K9 Recovery to help recover my brother, and I honestly couldn’t be happier with the service. They were very effective, quick, and easy to deal with from start to finish. What really stood out to me was how reliable and trustworthy they were. Other recovery services were asking for full payment upfront, which I wasn’t comfortable with, but K9 Recovery only required a partial payment, with the remaining balance paid once I reached my destination. Communication was on point the entire time, keeping me updated and reassured throughout the process. I highly recommend K9 Recovery to anyone needing a professional and dependable recovery service.”

— Hadeyah Khazmi, December 2025 · verified Google review

★★★★★

“I was broken down, on the road- stuck feeling hopeless, did a search for breakdown services then I came across K9 recovery and transport specialist ltd, on google search and I took the chance with this company and didn’t regret at all. Absolutely, fantastic service nothing to complain about very professional and straight forward experience, loved it.”

— Alicia, March 2026 · verified Google review

★★★★★

“Broke down on the M25 (Third lane) with my wife and children in the car. Andrew pulled up in front of us and helped push the car onto the hard shoulder. He really helped us get out of a dangerous situation and I cannot thank him enough. He left us with contact details for this company and was beyond helpful. Would definitely recommend”

— Jonathan, August 2026 · verified Google review

★★★★★

“Unreal service, best ive had and ive broken down 100s of times over the years in my business vans. Was onsite within 30mins and van was recovered without any issues straight away aswell. We was on the m5 hard shoulder. Great service highly recommended!!!!! 5*”

— Jake Payne, April 2026 · verified Google review

★★★★★

“Having a van issue at 1am in the morning at Carlisle M6. Quick response, 30min waiting and van was loaded at the recovery vehicle and transported to Glasgow same time. Strongly recommended”

— Filip Olkiewicz, October 2025 · verified Google review

★★★★★

“He had someone with as in a matter of hours in the middle of the night on the M6 when the RAC failed to be of any help to us.”

— Carole Hendry, April 2026 · verified Google review

★★★★★

“These guys are the real deal. Quick,professional and easy to talk to. Was a pleasure using their services!!!”

— Umar Sharif, December 2025 · verified Google review

Vehicle transport, collections and auction runs

★★★★★

“Absolutely amazing service! They arrived within 10 minutes and jump-started my car straight away. The service was fast, efficient, and stress-free. Raheem, who came out to help me, was lovely, professional, and made the whole process quick and easy. Overall, the customer service was outstanding. I highly recommend K9 Recovery and Transport Specialist!”

— sabrin Hassan, December 2025 · verified Google review

★★★★★

“We highly recommend k9 Recovery. We were totally confident in trusting K9 and the service provided did not disappoint! Communication was excellent, polite and professional. The transportation of our car was highly professional and stress free. We were updated on every step of the service. Excellent, polite and efficient. Thank you!”

— Louise Obrien, January 2026 · verified Google review

★★★★★

“After being badly let down by a local recovery firm and left for over 2 hours waiting and then being blocked I contacted K9 Recovery and Transport Specialist, they organised a driver who called on route arriving on time and recovered my vehicle to its destination with no drama. Happy to recommend them anytime.”

— Bernard Gallacher, July 2024 · verified Google review

★★★★★

“Broke down outside New cross Gate station on double red lines at 12:00PM:( Phoned these guys and I was home within 2.5 hours. Excellent customer service and the guy’s on the truck are top notch. You are a credit to the recovery and transport industry. Thank you most sincerely.”

— A Fray, June 2026 · verified Google review

★★★★★

“Brilliant experience. Andrew was super helpful, concise, and explained everything easily. The driver they found was great, and the car was delivered safely and quickly. If you’re looking for cheap and reliable towing, this is where you wanna go!”

— Tom Dyer, September 2026 · verified Google review

★★★★★

“Driven from Taunton to Liverpool and broke down in Stafford. K9 is an excellent service and within 30 minutes we were on the back of a transporter and back in Taunton that evening. Fantastic thank you”

— Tom Lomas, September 2026 · verified Google review

Jump-starts and flat batteries

★★★★★

“K9 very professional. From start to finish . They reached me within half an hour and got the job done took longer then exspected as complications with the car but he never gave up .I would highly recommend this company and would use them again no doubt about that . Great service provided Thank you”

— Taijan Collins, February 2026 · verified Google review

★★★★★

“Finished work to a dead battery at almost midnight, prompt friendly service both when calling for a quote and when they arrived to help. Arrived within 15 mins – very helpful nice guys, highly recommend”

— Caitlin Thompson, November 2024 · verified Google review

★★★★★

“Broke down and my own insurance wouldn’t cover me for a jumpstart – these people saved my life at 3am !! please, save their number”

— Demi Sumner, December 2025 · verified Google review

★★★★★

“Efficient jump start service in the mid night. Polite and professional staff. Stongly recommend this.”

— Chun Kwan Ho, January 2026 · verified Google review

★★★★★

“Really very good from start to finish. Recommended!!”

— Steven Oliver, September 2026 · verified Google review

Nights, early hours and bad weather

★★★★★

“They have fast and very reliable service literally i was stuck on A46 at midnight my car was broken down. They Help me to recover my car the guy turned up in 20 minutes and all of matter was sorted. I can say they are very good in price and trustworthy, i would highly recomend them if you guys need them in emergency.”

— Muhammad Azeem Bashir, November 2025 · verified Google review

★★★★★

“My friends car broke down quite late, we looked around for breakdown recovery nearly every place was £180+ we called k9 to which was paid £50 cheaper, easy to speak to customer service as well as fast service. Definitely recommend👍🏽”

— S K, February 2025 · verified Google review

★★★★★

“Great service! Needed them last night and I would definitely recommend it! Thank you!”

— Camila Bellotti, May 2024 · verified Google review

★★★★★

“Got me off the side of the road late one Saturday night! Thank !!”

— Gary R, September 2026 · verified Google review

Straight prices and honest quotes

★★★★★

“Just crashes my motorcycle for the first time and was really stressed out. Had been calling companys for hours and couldn’t find one until this lovely lad answer the phone and said he’d be there in 30 mins. He genuinely did the best he could to get us the cheapest quote and I can’t thank him enough! The driver was super sweet too keeping me updated on his location! 100% would call again!”

— Ligia Doherty, April 2025 · verified Google review

★★★★★

“Excellent service from the person who took my emergency call for help to the lads who came and picked me and my car up Very professional well spoken and very respectful professional people I would recommend k9 to anybody that needs a tow truck to get you out of a breakdown Very pleased with customer service absolutely brilliant I rate k9 5 stars”

— Andrew Chambers, March 2026 · verified Google review

★★★★★

“Fantastic service, my Chevrolet Camaro broke down on the M62 I called at 0020 and was loaded up and on the road by 0100! Fantastic rates 80 miles for £260 was incredible, most companies were asking £450+! Would 100% recommend if you’re stuck and need quick assistance”

— TheRedneckRatter, August 2024 · verified Google review

★★★★★

“When your car breakdown, all you want is a reliable recovery service. That’s exactly what I got at 4am from K9 Recovery. They towed my Van from Gatwick to Basingstoke, the driver was a good chap and the price was less than I thought. Many thanks to the company.”

— rafael plank, April 2025 · verified Google review

★★★★★

“I was stuck all the way out in Birmingham I live in London and the boys come through with the best price possible ! Definitely recommend their service quick and simple . Thank you guys”

— GASTV LONDON, February 2026 · verified Google review

★★★★★

“A prompt and reliable service, keenly priced and with a no hassle method of payment that made it simple to arrange for my vans recovery. Top marks guys. 👍🏼”

— Paul Jacques, September 2026 · verified Google review

★★★★★

“Such good customer service and competitive prices, happy to assist at all times and really easy to talk to. Great company willing to go above and beyond.”

— S&S Fencing, August 2026 · verified Google review

★★★★★

“Got fantastic service from this recovery company. The price was a lot less than we thought too. I would highly recommend this company, hence the 5 stars”

— Colleen Piper, March 2026 · verified Google review

Speed of response

★★★★★

“Simply stellar experience. I was stranded after my hydraulic jack failed to work, in the middle of nowhere. The gentleman on the phone attempted to assist prior to sending someone out. That is incredibly rare nowadays with everything being a quick cash grab. When the jack refused to work, he informed me that I would be assisted. Within the hour, a lovely gentleman by the name of Josh came to assist. He was personable, truly professional, and made me feel very safe. The larger branches in the country cannot compare. Thank you ever so much and I’ll be sure to use this company again ☺️”

— Aida Hashemzade, December 2025 · verified Google review

★★★★★

“My car broke down unexpectedly, and from the moment I called, the team was incredibly responsive, friendly, and professional. They arrived quickly, handled my car with care, and even took the time to explain everything they were doing to make sure I felt reassured. The entire process was seamless, and I felt truly taken care of during a stressful time. Highly recommend this recovery service for their reliability and excellent customer care.”

— Abdul jamil Nawabi, November 2024 · verified Google review

★★★★★

“Very prompt recovery, 1 hour after the call, the guys had me bk on the road. Yes it was a easy fix, but it’s the service that counts, and I couldn’t be any happier. Easy 5 star rating. Thanks guys from K9 recovery. 👍”

— Baloo Bear Bushcraft triple B, April 2026 · verified Google review

★★★★★

“The driver was very professional and polite. Definitely very satisfied and happy about the service. Very fast, but the driver deserve a raise in my opinion it was verry friendly polite and professional.”

— Antonio Chelaru, March 2026 · verified Google review

★★★★★

“Super friends guys, from arrival towed my car within 5 mins and took my to the garage. Definitely recommend and reasonably priced.”

— Donnie, June 2025 · verified Google review

★★★★★

“Used this company for towing for a lot of my cars for a few hours now completely professional high quality work.”

— Aarez khushnood, June 2026 · verified Google review

★★★★★

“Everything was handled professionally and promptly and I was kept in the loop throughout. Would recommend.”

— Chris, August 2026 · verified Google review

★★★★★

“Great service, quick arrival within 1 hour time frame good rate price compared to most. Good service 👍”

— ibrahim-umar suleman, July 2026 · verified Google review

More recent reviews

★★★★★

“Brilliant service! Really friendly, professional and speedy recovery. Made a stressful situation so much easier. Would definitely recommend! ⭐⭐⭐⭐⭐”

— Kaitlyn Atkinson, September 2026

★★★★★

“the driver was exceptional. even offered me water on a hot day. thank you”

— Bob, August 2026

★★★★★

“Professional service at reasonable rate.”

— Karebi Yekwe, July 2026

★★★★★

“Very fast, promising and reliable service. They’ve helped me twice now!”

— David Filani, June 2026

★★★★★

“Great response time and great customer service everyone I dealt with was very polite and helpful, I would really recommend”

— Grace Mckeown, June 2026

★★★★★

“Great experience with their recovery,quick and very responsive”

— Louis Bossman (Bossy), May 2026

★★★★★

“Would like to.sy a.massive thanks for the brilliant service not only did the recovery driver pi k up my key he then had 2 tyres put on for me a really good and reliable company. Xxx”

— Sarah Palmer, April 2026

★★★★★

“Very helpful, at your service quickly with a good price”

— Mehmet Baycur, April 2026

★★★★★

“This break down cover is best and smooth service I could find thanks for the best service.”

— Nuha Touray, March 2026

★★★★★

“Very helpful, at your service quickly with a good price.”

— Deo Fundi, February 2026

★★★★★

“Professional, efficient, reasonable price and genuine customer service.”

— Ali El Homsi, February 2026

★★★★★

“Friendly and helpful got the job done quick no hassle 👍”

— A, January 2026

★★★★★

“Fast response, great service, Fixed my tire quickly on the road Highly recommended!”

— Moha Wake, January 2026

★★★★★

“Very helpful and very friendly and will help you with your recovery need and will make sure you will get the right recovery that you need come to these guy instead of the AA becuase they will come and actually recover you”

— Dylan Cotton, January 2026

★★★★★

“very quick and very easy, top people when AA left me for 7 hours, 100% use again”

— oliver chase, January 2026

★★★★★

“Thanks for helping today..always best price and service”

— Jashanpreet Singh, January 2026

★★★★★

“Really nice customer service and good reliability would highly recommend”

— Subzy _X, January 2026

★★★★★

“Needed a last minute recovery and they provided me with a really efficient and reliable service, would definitely use again!”

— Parminder Singh, December 2025

★★★★★

“In a very stressful situation, they provided a very good service. Thanks.”

— Christian Tchanga, December 2025

★★★★★

“Really helpful , quick and simple and friendly”

— Vlad Florea, November 2025

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